Managing a mobile workforce can sometimes be hectic and complicated. Dealing with payroll, missing shifts, unexpected overtime and even scheduling mistakes are the norm. In addition, important data may be overlooked and inaccurate records can often be inaccurate, causing unnecessary stress and unnecessary costs. CGI Mobilog strives to eliminate errors and streamline processes to provide you with the most accurate and timely results.
The first step to mobile workforce management is knowing who your customers and clients are. This allows you to know the needs of your staff and how best to deliver services and meet customer expectations. As well, you'll be able to use your workforce management software to streamline processes, cut costs, and increase productivity. By knowing your clients, you'll know where to focus your attention to improve processes and deliver the best results possible.
Another important part of mobile workforce management is managing your company's electric power. Depending on where your business is located and what type of power source you use, it's essential that you have the proper management capabilities in place. When you're trying to manage a mobile workforce, you have a wide range of electric power solutions to choose from. Your best option will depend on where you are located, what type of electrical power you have available to you, and your budget.
Certain aspects of managing your electric power include scheduling, forecasting and notification, among others. Real-time staffing solutions can help you reduce potential overtime, avoid costly outages and protect your equipment. You can set up and monitor staffing requirements for specific shifts and determine when they're offered. Real-time staffing features such as automatic email notifications and online employee application availability are also important to ensure your employees receive timely instructions on what shifts to take, how many to take and when.
Part of mobile workforce management is providing appropriate training to employees. Scheduling training can save you money and provide workers with the skills they need to successfully complete their tasks. Real-time training is just one part of the equation, however. Effective communication and feedback between management and employees are equally important to not only maintain high productivity, but increase overall satisfaction.
Mobile workforce management tools should be customizable to your business needs. In order to provide a tailored mobile workforce management solution, consider the following features: integrated social media integration, multi-day data backup and synchronization, multi-platform integration, customized distribution options and more. If you don't have these features yet, look for vendors who offer integration services to help you integrate them. Having this additional layer of security and monitoring removes the possibility of human error and allows your team to focus on their tasks at hand. It also allows for a reduction in training expenses since you will no longer need to hire additional staff to manage these activities.
The right mobile workforce management solution should be easy to use and adaptable to the different types of businesses you run. Workforce management software should also have easy and efficient reporting capabilities. When choosing between vendors for your mobile workforce management solution, ask about reporting options. You want to know how easy it is for you to customize reports for different types of information. Do you need basic reports, or more detailed ones? Are there other reporting options such as custom reports?
Workforce management is critical to the success of any business. If your employees have the tools they need to get the job done efficiently, your business will grow accordingly. It's also vital that you find a vendor that offers mobile workforce management solutions that are flexible and customizable. The features you need should be backed by a great contract and a solid customer support program. Once you understand these key elements of a mobile workforce management system, you'll know you've made a great decision.