Wednesday 8 May 2019

Business Process Outsourcing: The Competitive Advantage


Business Process Outsourcing: The Competitive Advantage WRITTEN BY  Business Process Outsourcing: The Competitive Advantage book free download

Business Process Outsourcing (BPO) is becoming the new revolution as company's of all sizes are seeking to take advantage of this source of competitive advantage. This book provides a step-by-step approach to understanding the application of Business Process Outsourcing, assessing the BPO opportunity in the company, and then managing the transition to BPO. It serves as a guide to implementing BPO and as a reference source to solving the variety of issues that may arise during a BPO initiative. Each chapter features a case study, insight from a practitioner, focus on how BPO affects people, and ethical considerations.* Discusses both the how and why of business process outsourcing with a straightforward "how to" approach.* Provides managers with the tools to analyse the BPO opportunities for their own firms, as well as techniques and strategies for managing a BPO initiative.* Empowers businesses of all sizes to take advantage of this all-encompassing business revolution.
The topic of business process outsourcing (BPO) has become controversial and the subject of a great deal of media attention over the past year. Asan executive who has been using outsourcing as a business strategy for more than a decade, the recent upsurge in interest in the topic was unexpected. Perhaps the fact that 2004 is an election year has something to do with it.rmay be, as the authors point out, the convergence of a number of social and technological factors has only recently made BPO an option for organizations of nearly any size. 
Click and Duening’s book is a comprehensive guide that managers and executives in nearly any size organization will find valuable. The mix of insight and practicality that is evident in the writing will provide most readers with the confidence to launch into the BPO waters. The tools and tips contained in this book will make even the most experienced outsourcing manager think again about the methods he or she uses and whether they can be improved.Of course, no book is without its drawbacks. At times Click and Duening take their discussions to levels of detail that are more appropriate for an academic work. For example, their discussions of change management and inter-organizational relationships are long on detail but a little short on examples. Still, the book reads very well and most managers and executives can usefully be reminded of the importance of effective change management to the success of transformational initiatives such as BPO.
As this book is going to press, outsourcing has become an important new force in the global economy. It is our hope that the prescriptions, guidelines,concepts, and tools provided in this book will be useful to managers in organizations of all sizes as they struggle to determine their best opportunities for outsourcing. With the rapid evolution of outsourcing techniques and methodologies, we are certain that this book only makes a dent in the growing understanding of the BPO revolution. At the same time, there are time lesschange management lessons in this book that apply to outsourcing and global, inter-organizational business relationships. We hope that readers will enjoy this book and that it provides managers with insights and concepts to make informed decisions and choices.


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