Business
Process Outsourcing: The Competitive Advantage WRITTEN BY Business
Process Outsourcing: The Competitive Advantage book free download
Business Process Outsourcing (BPO) is becoming the new revolution as company's of all sizes are seeking to take advantage of this source of competitive advantage. This book provides a step-by-step approach to understanding the application of Business Process Outsourcing, assessing the BPO opportunity in the company, and then managing the transition to BPO. It serves as a guide to implementing BPO and as a reference source to solving the variety of issues that may arise during a BPO initiative. Each chapter features a case study, insight from a practitioner, focus on how BPO affects people, and ethical considerations.* Discusses both the how and why of business process outsourcing with a straightforward "how to" approach.* Provides managers with the tools to analyse the BPO opportunities for their own firms, as well as techniques and strategies for managing a BPO initiative.* Empowers businesses of all sizes to take advantage of this all-encompassing business revolution.
The
topic of business process outsourcing (BPO) has become controversial
and the subject of a great deal of media attention over the past year.
Asan executive who has been using outsourcing as a business strategy for
more than a decade, the recent upsurge in interest in the topic was
unexpected. Perhaps the fact that 2004 is an election year has something
to do with it.rmay be, as the authors point out, the convergence of a
number of social and technological factors has only recently made BPO an
option for organizations of nearly any size.
Click
and Duening’s book is a comprehensive guide that managers and
executives in nearly any size organization will find valuable. The mix
of insight and practicality that is evident in the writing will provide
most readers with the confidence to launch into the BPO waters. The
tools and tips contained in this book will make even the most
experienced outsourcing manager think again about the methods he or she
uses and whether they can be improved.Of course, no book is without its
drawbacks. At times Click and Duening take their discussions to levels
of detail that are more appropriate for an academic work. For example,
their discussions of change management and inter-organizational
relationships are long on detail but a little short on examples. Still,
the book reads very well and most managers and executives can usefully
be reminded of the importance of effective change management to the
success of transformational initiatives such as BPO.
As
this book is going to press, outsourcing has become an important new
force in the global economy. It is our hope that the prescriptions,
guidelines,concepts, and tools provided in this book will be useful to
managers in organizations of all sizes as they struggle to determine
their best opportunities for outsourcing. With the rapid evolution of
outsourcing techniques and methodologies, we are certain that this book
only makes a dent in the growing understanding of the BPO revolution. At
the same time, there are time lesschange management lessons in this
book that apply to outsourcing and global, inter-organizational business
relationships. We hope that readers will enjoy this book and that it
provides managers with insights and concepts to make informed decisions
and choices.
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